Neotek Enterprise

Neotek Enterprise comprises 4 modules, each addressing a particular sales channel and able to operate separately or in combination.

Simply start with either eCommerce or Sales Force Automation and add other modules as required. We provide a full suite of integration services to ensure a smooth implementation regardless of your financial system or industry. This integrated, modular approach allows you to:

Neotek Enterprise is the complete interface between your customers and your in-house systems.

Neotek Enterprise has a justified reputation for effective integration with numerous financial systems. The solution has been market tested in thousands of transactions and trading hours in multiple industries, ranging from auto parts and electrical components to giftware, food and whiteware.

We understand that clients want pricing certainty as well as great business tools so include ‘evergreen licencing’ as part of every solution. This gives you immediate access to the latest version of Neotek Enterprise as soon as it is released, without hidden upgrade or service fees.

We elected early on to develop in Microsoft .Net for maximum usability. As a business we are committed to staying ahead of the technology curve to ensure our clients are always market leaders.

Enable business customers and suppliers to access a range of services and transact via the Internet at any time. Connecting directly via EDI with key customers and suppliers’ business systems is also available. With Neotek eCommerce in place you simply add other modules from the Enterprise solution to match your changing business needs. Click here for more details about Neotek’s eCommerce module.

Put the latest product and customer data into the hands of your sales team and allow them to better take orders on the spot using any handheld device or tablet PC. The orders are processed immediately and accurately without any extra data entry by customer services. With Neotek Sales Force Automation in place you can then add other modules from the Enterprise solution. Click here for more details about Neotek Enterprise’s Sales Force Automation module.

Take advantage of rich content created within your business-to-business eCommerce system by making it available on your public web site. You can choose how much and what information is accessible on the public site. This module can be added to either eCommerce or Sales Force Automation. Click here for more details about Neotek’s Public Website module.

Take the pain out of producing print catalogues by adding this module to either eCommerce or Sales Force Automation. By applying the rich content already held in Neotek Enterprise, producing a complete, up-to-date print catalogue is only a few steps away. Create files in the correct format to easily produce print catalogues for customers. There is no time consuming page layout or expensive publishing software to buy. Click here for more details about Neotek’s Print Catalogue module.

Like the Print Catalogue module, this component allows you to automatically publish existing content to a new catalogue, this time on CD. You can add this module to either eCommerce or Sales Force Automation. There is no time consuming design necessary or expensive software to buy. Click here for more details about Neotek’s CD Catalogue module.

Neotek Enterprise comprises four modules, each addressing a particular sales channel and able to operate separately or in combination.

Take the pain out of producing print and CD catalogues by adding these modules to either eCommerce or Sales Force Automation. By applying the rich content already held in Neotek Enterprise, producing a complete, up-to-date print or CD catalogue is only a few steps away. Create files in the correct format to easily produce print catalogues for customers.

Accurately maintain product, inventory and sales data in one place

Leverage your eCommerce investment online, in print and CDs, and in handheld devices for sales people working remotely

Co-ordinate all of your critical sales tools

Be future proofed and add new modules easily

Every company embraces eCommerce for different reasons. It might be to achieve growth, reduce costs, improve processes – or a combination of all three. Typical scenarios that lead to eCommerce include:

difficulty in providing accurate promotion and inventory information when customers want it;

the expense and labour required to produce CD-ROMs or paper based catalogues; and

the need to continuously update product lists and pricing.

An eCommerce solution can create improvements throughout your business, making a positive impact on sales and marketing, finance and customer service.

Expand communication and ordering options for your customers

Increase market share by freeing up the sales team to target new customers

Increase average order value and frequency by providing real time pricing, stock availability and comprehensive product information

Reduce the need for printed catalogues and sales literature

Create effective campaigns using email marketing to target specific customers

Make promotions and specials easy to manage and available to customers in real time

Target small or historically unprofitable customers with a lower cost of sale

Save on labour, telecommunications and postal charges

Reduce cost of printed catalogues and other materials

Improve credit management and reduce debtor days by supplying financial records and current statements online

Improve inventory management by highlighting promotions and end of line goods

Manage high credit risk customers by allowing them to only purchase via credit card

Reduce errors due to manual re-keying of orders

Improve speed and accuracy of order fulfilment

Provide options to interact with your business at your customers’ convenience, including out of office hours

Improve the experience in dealing with your company, providing an option to print orders, invoices, credits and back orders online

I am not sure if my customers will use online ordering.

In our experience, customers are pleasantly surprised by the benefits they achieve from trading online. Early communication with customers about your reasons for online trading is important.

My financial system (ERP) already has an eCommerce module. Why can't I use that?

The Neotek Enterprise eCommerce solution offers many benefits that can't be matched by an ERP system:

Greater experience — Neotek is a specialist eCommerce company, focused on maintaining the advantages of our solution. An ERP vendor may not have the same commitment to providing industry leading eCommerce.

Dedicated solution — To implement and operate an eCommerce solution in-house requires significant investment in skilled staff, hardware, software and security. A Neotek hosted eCommerce solution is far more cost effective, secure and provides a more scaleable solution with greater uptime.

More cost effective — The cost of an ERP module is typically far greater than a fully integrated Neotek eCommerce solution.

Can you integrate to my back office system?

Yes. Neotek has acquired comprehensive skills and specialist tools integrating with over 30 different financial systems. We are yet to find a system we can’t integrate with. Popular systems we have integrated with include JIWA, SAP, JDE, Microsoft Dynamics, Greentree, Exonet, Prophet and Attaché.

What happens if I don’t move into eCommerce?

The real question is, without eCommerce, how will your business achieve the growth and efficiency required to stay ahead of your competitors in the short and long term?

What about security? What about hackers?

This is a valid question and often a concern for companies considering eCommerce. A Neotek eCommerce solution is a hosted application with comprehensive security. In the unlikely event our security is breached, the hacker cannot gain access to your financial systems or Local Area Network (LAN) because Neotek Enterprise has no direct connection to your back office system, a major benefit over in-house and ERP-based eCommerce solutions.

How do I keep up to date with technology in this fast moving environment?

Neotek has an ‘evergreen’ licencing policy ensuring you are always running the latest version of our software. Neotek Enterprise is continually developed to meet the rapidly changing requirements of electronic business.

If you are happy with your existing website, the Neotek eCommerce solution will simply integrate with it. We also offer a public website module if you want to update or create a new website.

I am already trading via EDI, what else is there?

You can leverage this investment further by creating a web interface that will enable your entire customer base to trade electronically. You’ll also deliver enhanced functionality and service to your existing EDI customers which provides a competitive advantage and further reduces costs of doing business.

Sales Force Automation and your business - Sales managers should consider sales force automation to meet one or more of the following business objectives:

Increased Sales – Cut out time consuming paperwork by automating the order taking process. This gives your sales people more time to make additional sales calls each day.

Increased Order Value – Empower your sales people to up-sell. Increase the value of each order with real time specials, new product releases, end of line offers and promotions.

Increased Order to Visit Ratio – Ensure your sales people have all the information they need in real time to answer any questions and close an order on every visit.

Reduced Staff Numbers – Automating order processing reduces the need for customer service staff to manually enter orders.

Greater Visibility – Receive call reports immediately after the visit is complete, allowing you to track the progress of your team and respond to customer issues as they arise.

Put the latest product and customer data into the hands of your sales team and allow them to take even complex orders on the spot. The orders are processed immediately and accurately without any extra data entry by customer services. Talk to us about the direct financial gains made by our clients using Sales Force Automation.

The user interface has been specifically designed for non technical personnel runs on any Windows-compatible device including PDAs or tablet PCs.

Select this module to allow your sales team to easily:

Present a comprehensive catalogue with rich product information and images on any sized screen

Offer customer specific pricing and inventory information

Highlight promotions and new product releases

Automatically submit customer orders for processing

Check customer orders in progress and back orders

Review customer sales history and the likely value of the next order

Take a complex order at the speed at which someone speaks

Pull up customer invoices and statements

Enter call notes and sales report updates

Future-proof your business. Neotek Sales Force Automation can be extended to include an online ordering/eCommerce module, a public website and print and CD catalogues, all powered from a single source.

Switch on your tablet, notebook, PDA or web browser log-in

See how your sales compare to your targets and set your goals

Stay in the loop with notices and alerts from head office

Get a pre-visit report for every customer

See all previous orders and their status

See the customer’s credit account status

Know the ranged goods or predicted orders

Answer any question with a full, up-to-date product catalogue with:

orders flow directly into the back office system

Head office process the order without delay or having to type it in again

Fill in a call sheet quickly while the visit is fresh in your mind

Track sales people’s visits in real time

Update the product catalogue once, and have updates sent to the entire sales team

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