eCommerce

Every company embraces eCommerce for different reasons. It might be to achieve growth, reduce costs, improve processes – or a combination of all three. Typical scenarios that lead to eCommerce include:

Difficulty in providing accurate promotion and inventory information when customers want it;

The expense and labour required to produce CD-ROMs or paper based catalogues; and

The need to continuously update product lists and pricing.

An eCommerce solution can create improvements throughout your business, making a positive impact on sales and marketing, finance and customer service.

Expand communication and ordering options for your customers

Increase market share by freeing up the sales team to target new customers

Increase average order value and frequency by providing real time pricing, stock availability and comprehensive product information

Reduce the need for printed catalogues and sales literature

Create effective campaigns using email marketing to target specific customers

Make promotions and specials easy to manage and available to customers in real time

Target small or historically unprofitable customers with a lower cost of sale

Save on labour, telecommunications and postal charges

Reduce cost of printed catalogues and other materials

Improve credit management and reduce debtor days by supplying financial records and current statements online

Improve inventory management by highlighting promotions and end of line goods

Manage high credit risk customers by allowing them to only purchase via credit card

Reduce errors due to manual re-keying of orders

Improve speed and accuracy of order fulfilment

Provide options to interact with your business at your customers’ convenience, including out of office hours

Improve the experience in dealing with your company, providing an option to print orders, invoices, credits and back orders online

Enable business customers and suppliers to access a range of services and transact via the internet at any time 24 hours a day/seven days a week.

Integrate your back office systems to your eCommerce solution so that inventory, pricing, product information, financial transactions and user information is all dynamically updated.

Direct integration to a large customer or supplier’s business systems through EDI or web services is also available.

Use the eCommerce module to deliver services and customer specific information such as:

Comprehensive catalogues with rich product information and images

Customer specific pricing and inventory information in real time

Financial and credit information, including credit status

Future-proof your business. Neotek eCommerce can be extended to include Sales Force Automation, a public website and print and CD catalogues, all powered from a single source.